This course offers useful notions on how to correctly conduct a phone call with a client, how to improve their perception of the company’s image and refine the quality of the service you offer.
This course offers useful notions on how to correctly conduct a phone call with a client, how to improve their perception of the company’s image and refine the quality of the service you offer.
Employees engaging with clients and vendors on a daily basis.
2 hours
On-line
The course is entirely delivered online through self-directed learning paths composed of animated slides with professional voiceover. Each module ends with a final test.
Online multimedia lessons, in depth documents and articles, verification test, downloadable certificate of attendance.
Intermediate exercises (multiple choice questions, true/false, text completion, matching) job game and final test.
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