OUR COURSE ON

Customer communication: business meetings

The course “Customer communication: business meetings” will teach you how to lead successful meetings with your clients, the course will cover potential critical issues and provide insightful tips.

Target

Employees engaging with clients and vendors on a daily basis

Duration

2 hourse 30 min

Delivery

On-line

Methodology

"The course is entirely delivered online through self-directed learning paths composed of animated slides with professional voiceover. Each module ends with a final test and features a job game."

Instructional materials

Online multimedia lessons, in depth documents and articles, verification test, downloadable certificate of attendance.

Learning assessment

Intermediate exercises (multiple choice questions, true/false, text completion, matching) job game and final test.

Content

Module I

  • Applied communication principles
  • The value of goal-oriented actions
  • Need Based Selling
  • Business meetings phases
  • Meeting the client (Job game)

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